For International Shipping we partner with DPD Courier. As international customers you will be provided all shipment information via your tracking notifications during shipping of your parcel to the contact number or email address you have given at the checkout.
For estimated time frames for international orders please select your country from the drop-down menu above. All time frames are based on working/business days which do not include weekends or public holidays. Please note that these shipping times are advised by our courier and do not include any delays caused at customs or due to COVID-19, which is unfortunately beyond our control.
We do not offer express shipping at this time however all International orders are processed and shipped within 72 hours of placing your order (excluding weekend and public holidays). You are notified of completion when your order has been processed and when it has been collected by the courier.
WILL I HAVE TO PAY INTERNATIONAL TAXES OR CUSTOMS CHARGES?
Unfortunately, International taxes and custom charges are out of our control and you may be required to pay sales tax and or duty/Customs charges depending on your location. If you have concerns regarding applicable customs charges to your country or state, we advise you to contact your local customs office to find out what fees may be relevant to you. Taxes and customs charges are not the responsibility of Brother & Kin and are not included in the total of the order or shipping cost and are not responsible for any additional taxes or charges that may occur during the journey of your order.
If you require any further assistance regarding this, please contact email@example.com before placing your order so we can make sure you have all the information you need.
If a change of address is made directly with our courier service, Brother & Kin will not be held responsible for lost or undelivered goods.
If you need to change your delivery address after your order has been placed prior to your order being shipped, please contact firstname.lastname@example.org with your Name, Order Number and the new full shipping address. We cannot guarantee that all address changes will be possible, however our Customer Care team will always try to resolve all issues that arise where they can.
Please also ensure your contact information is correct at the checkout to be able to receive your parcel tracking information. If you believe this to have been inputted incorrectly after payment has been successful, please contact us to amend this for you.
Shipping charges on all orders for both UK and International countries is non-refundable. Brother & Kin cannot be held responsible for any lost or stolen parcels during transit, nor is Brother & Kin responsible for any parcel delays outside of the advised time frames. Any issues regarding this must be taken up with the selected courier/local depot.
If you have any further queries or require any more information regarding shipping, please email email@example.com. If you experience any issues while inputting your shipping address at the checkout, please send your location and shipping address in full to firstname.lastname@example.org so we can find a solution for you.
The cost of all shipping provided on the Brother & Kin site is not a reflection of customer return shipping costs from both UK or international locations. It is the full responsibility of the customer to find the cost or return shipping and is not under any circumstance covered by Brother & Kin. If further information is required regarding returns, please see our Returns page or contact email@example.com.