SHIPPING
UK Delivery
Standard Delivery (5-10 business days from dispatch) - £3.99 - FREE on orders over £100.
UK Christmas Delivery Cut Off
Standard Delivery cut off will be December 20th at midnight.
All international delivery rates will be calculated at checkout and include all duties and taxes. You will incur no additional costs than those stated at checkout.
Standard Delivery (2-8 working days)
Express Delivery (1-3 working days)
USA
Standard Delivery (5-16 working days) - FREE on orders over $150
DHL Express Delivery (1-4 working days) inclusive of On Demand Delivery (Manage when, where and how your shipment is delivered for free! Select from up to six convenient delivery options.)
Australia and New Zealand
Standard Delivery (5-16 working days)
DHL Express Delivery (2-5 working days) inclusive of On Demand Delivery (Manage when, where and how your shipment is delivered for free! Select from up to six convenient delivery options.)
Canada
Standard Delivery (5-16 working days)
DHL Express Delivery (2-4 working days) inclusive of On Demand Delivery (Manage when, where and how your shipment is delivered for free! Select from up to six convenient delivery options.)
Rest of World
Standard Delivery (5-16 working days)
Express Delivery (2-4 working days)
Policies
Although we do our best to advise accurate delivery times, they may be extended during particularly busy periods for our carriers.
Order Processing
Orders are processed 7 days a week, excluding public holidays, but orders placed on next-day or express services after the stated cutoff points will experience an additional day for delivery on the timeframe stated.
Pre-Order Items
The estimated delivery date of pre-order items can be found within the product description, and any orders containing pre-order or delayed delivery products are ineligible for next day and express delivery options.
Your complete order will always be dispatched within one package, meaning that any orders which contain pre-order items will not be dispatched until the date stated on the pre-order item.
If you would like to receive your additional items prior to this date, we would recommend creating two separate orders.
Refunds
Please note: shipping charges are non-refundable. Brother and Kin cannot be held responsible for any parcels lost or stolen during transit, and any issues in this regard must be taken up with the courier or local depot.
Shipping FAQ
Do I have to pay taxes and customs when my order arrives?
All taxes and custom charges are included within the total price at checkout, there are no additional charges when your order arrives unless stated otherwise.
Want to change your order or shipping address?
We will try our best to change this for you, please contact support@brotherandkin.com with your name and order number as soon as you realise. If the parcel has already been dispatched we will not be able to update the address.
More questions?
Contact our Customer Care Team on support@brotherandkin.com. We'll do our best to respond as quickly as possible.