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RETURNS

We hope you're happy with your Brother and Kin order, but we do accept returns if you change your mind.  

 

What is your returns policy? 

You have 21 days from the date of dispatch to log your return, plus an additional 7 days to post your parcel back to our warehouse using our designated returns couriers. 

You will be responsible for the cost of your returns label if returning for a refund. However, if you would like to exchange your item, you can do so for free. 

You can start your return on our portal here

 

How do I make a return? 

The cost of your return will be deducted from your refund. Please register your return via our returns portal, and return the item back to us in the original packaging with the label provided.  

We cannot take responsibility for any lost or damaged returns which are shipped without a signed for label.

START YOUR RETURN HERE

 

Returns FAQ

What can I return?

All items can be returned, excluding the following:  

- Items must not have been worn or damaged and must be in original packaging

- Items with the tags or security ribbons removed

- Items with any marks from wear or try-on

- Return parcels must have reference to Order Name or Order Number to allow us to identify the order

When will I get my refund?

Once we have received and processed your return, you will receive a confirmation email from us within 72 hours. Your refund will then be processed and the refund will be applied to your original method of payment. 

If your return cannot be accepted due to not complying with our returns policy, we will be in touch via email to confirm that your item is being sent back to you. 

Do you offer exchanges?

We currently offer exchanges in the UK. Complete the form included in your order with your name, order number and fill in the exchange section, and ship the item back to us in the original packaging. 

We recommend shipping the item to us using a signed for or tracked service. We cannot take responsibility for any lost or damaged returns which are shipped without a signed for label. 

Once we’ve received your parcel back at our warehouse, we will be in touch via email to confirm this and your exchange will be dispatched to you. Please note, exchanges are subject to availability. 

If you are outside of the UK, unfortunately we are unable to offer exchanges. If you’d like a different size or new style, please return the items to us for a refund and place a new order with the new items. 

Received a faulty item?

We’re sorry that you’ve received a faulty item. Please contact our Customer Care Team at support@brotherandkin.com with your order number, name and images of the fault. We will look to get this resolved as quickly as possible for you.

More questions?

Contact our Customer Care Team on support@brotherandkin.com. We'll do our best to respond as quickly as possible.

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