We hope you're happy with your Brother and Kin order, but we do accept returns if you change your mind.
What is your returns policy?
We have a 30 day return period, all returns must be received back to us within 30 days from the date you completed the purchase.
Products must be unworn, undamaged and unwashed with all tags still attached.
You can start your return on our portal here.
Orders placed from November 19th, 2023 can benefit from our extended Christmas returns and exchanges policy. You can register for a return or exchange on our portal until January 8th, 2024, plus get an extra 7 days for your parcel to be received back at our warehouse!
How do I make a return?
The cost of your return will be deducted from your refund. Please register your return via our returns portal, and return the item back to us in the original packaging with the label provided.
We cannot take responsibility for any lost or damaged returns which are shipped without a signed for label.
START YOUR RETURN HERE.
What can I return?
All items can be returned, excluding the following:
- Items must not have been worn or damaged and must be in original packaging
- Items with the tags or security ribbons removed
- Items with any marks from wear or try-on
- Return parcels must have reference to Order Name or Order Number to allow us to identify the order
When will I get my refund?
Once we have received and processed your return, you will receive a confirmation email from us within 72 hours. Your refund will then be processed and the refund will be applied to your original method of payment.
If your return cannot be accepted due to not complying with our returns policy, we will be in touch via email to confirm that your item is being sent back to you.
Do you offer exchanges?
We currently offer exchanges in the UK. Complete the form included in your order with your name, order number and fill in the exchange section, and ship the item back to us in the original packaging.
We recommend shipping the item to us using a signed for or tracked service. We cannot take responsibility for any lost or damaged returns which are shipped without a signed for label.
Once we’ve received your parcel back at our warehouse, we will be in touch via email to confirm this and your exchange will be dispatched to you. Please note, exchanges are subject to availability.
If you are outside of the UK, unfortunately we are unable to offer exchanges. If you’d like a different size or new style, please return the items to us for a refund and place a new order with the new items.
I’ve misplaced my returns form, what can I do?
Don't worry, our Customer Care Team will be able to help! Get in contact with our Team on firstname.lastname@example.org.
Received a faulty item?
We’re sorry that you’ve received a faulty item. Please contact our Customer Care Team at email@example.com with your order number, name and images of the fault. We will look to get this resolved as quickly as possible for you.
Contact our Customer Care Team on firstname.lastname@example.org. We'll do our best to respond as quickly as possible.